Having Trouble Connecting Zoho Mail Account with 2FA to an Outside Third-Party Email Client?

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Transcript

Hi. Michele Bergh here with Bergh Consulting. Thanks for joining me today. In this video, I’m going to cover how to fix an issue with getting your Zoho email fed into your Gmail account as a POP3 or IMAP structure. So the basics are to come into Zoho and go into your settings for mail, and make sure that you’ve selected the option that you need, IMAP or POP, to allow the access. That’s the first step. And then choose the options that you want. I always recommend auto-deleting emails. Because otherwise, you end up with two sets of emails. And if you come into Zoho, you’re not going to be able to tell what’s fresh and new necessarily because they’re still going to be sitting there after you’ve already dealt with them in Gmail. You’re going to use these settings in your Gmail account or any other platform, like Outlook or Thunderbird, and it should work.

But if you have that two-factor authentication turned on where you get some code via email or your phone in a text, it’s not going to work because it’s looking for that authentication and it’s not getting it. So what you need to do is one extra step. I can’t show you every detail here because of privacy. But into here, when you click on my profile, you’ll see an option in there for your account. So click on the My Account, and it’s going to bring you to a page like this. You’re going to need to go under security and set up an app password. So if you put in here what you’re doing with this password, you’ll always remember. It is also important to remember that… So if you don’t need it anymore, you can delete it. It’s also important to remember that it’s only going to show you the code once.

So if something happens and things get disconnected, you don’t have any way to access this code another time unless you’ve noted it somewhere else. So you would just have to delete it and set up a new one. And so all you need to do is click here on generate a new password, name the app, so you remember where you used it, and then click on generate. It’s going to give you a code. And you’ll want to use that code in Gmail as your password, or in Outlook or Thunderbird, wherever you’re using it. Use this as your password instead of the one you would normally use to access your email. There should be no spaces in there. It should all run together. If you copy and paste it, it should remove those spaces. But if it doesn’t, you need to take them out. And once you use this password, you’ll be able to hook up with no problem, and everything will be good to go. Thanks for joining me. And I hope you found this to be helpful.

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