Pressing issues needing WordPress support such as your site being down or problems with email should always be submitted via a support ticket.
Did you know our blog has many resources included and you may find your answer easily there? There is an easy-to-use search bar included.
The WordPress Collective Facebook Group
We also have our new Facebook Group, The WordPress Collective, where you can ask questions and get support for basic how-tos from the community. Emergencies such as your site down or issues with emails should not be posted here.
Time on Account
If this is not a server-related issue and you currently don't have time on account, you can purchase it here.