WordPress Website support to help grow your online presence, for less than a cup of coffee a day!

Although these plans are primarily for sites we build or re-design, we welcome clients who are looking for a long-term relationship with a dedicated webmaster.

We first like to do a website evaluation to become familiar with the website and how it was built. This will require Admin access to the back end of your website.  This allows us to review your site for any potential issues and recommendations we may have prior to signing up for a care plan.

If we have not built your site, we won't fix any conflicts or hacking that arises (including during an update) at no charge.  If conflicts arise when we are doing updates, we will roll back the plugin, theme, or WordPress version and advise you of the issue so you can decide how you would like to proceed.

Unfortunately yes, hosting can have a big impact on security and stability so we can't fix hacking/malware issues at no charge nor can we manage server-level backups.

Additionally, if you have server-related issues, we are happy to help you with these but there would be a charge for this service.

The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by it's side communicating with the web hosting on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.  This applies only to sites hosted with us.  Since the hosting environment can contribute to a site having issues, sites not hosted with us will require a 2-hour minimum troubleshooting fee and any additional fees will be communicated prior to doing any work beyond the initial troubleshooting.

We partner with Siteground and Cloudways, two of the top hosting companies available, to provide quality hosting for those who need it.  We include entry-level plans on each provider and select the provider based on the needs of the website.

What's included?

• All server-related website issues are managed by us.
• Up to 60 minutes of malware repair, if needed.
• SSL certificate.

These are available to all WP Care Plan members once a quarter and can be scheduled here.

The are for reviewing a goal you have and identifying strategies together that will help you achieve that goal.  They can't be used to discuss work on your website, complete changes to your website, troubleshoot an issue, etc.  Any needs outside discussing goals and strategy can be submitted here.

If you need help with your site or other business needs, we offer packages of time for higher level tasks, content editing packages for simple tasks, and a Virtual Assistant service if you are ready to hire a VA of your own.  More details can be found on the Ongoing Support page.

Our full cancellation policy is covered in our Terms of Service.  All plans are an annual commitment regardless of the method of payment.  A 30-day written notice is required to cancel once any commitments are met.  Please make sure you receive a confirmation from us that your cancellation request was received.

As of January 1, 2021:  Due to the complexity of email, any email set up in the past on a webserver with your website are no longer supported.  If you run into issues, you will need to move to another email provider.   We will only be able to confirm the server is working, reset passwords and/or delete accounts no longer needed.  No other services are included in your plan. No move is needed if you are content using at your own risk.  If you prefer to stay with webserver email and need additional support, there will be a fee for the limited support we are able to provide.

Wondering why the change?  Here's an article on why it's important to have your email hosted on a different server than your website and why Zoho Mail is a great choice.  We also recommend Gmail and find it worth the extra cost for ease of use, features, and support.